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Returns

VapeSix Return Policy

VapeSix accepts returns for the following reasons:

Changed your mind? If you’ve decided you do not want to keep a product, initiate a return within 30 days and send it back to us for a refund!

  • Unopened items will receive a refund net of all shipping charges.
  • Opened items will receive a refund net of all shipping charges and a 15% restock fee.

Received the wrong item? That’s our bad, we’ll fix it. Just send it back to us, and we will send you a replacement. We will pay for return shipping and re-shipping.

Item was received damaged? Just let us know within 72 hours of receipt, and we’ll fix it. Just send it back to us, and we will send you a replacement. We will pay for return shipping and re-shipping.

Please note, there are some exceptions. We cannot take returns on e-liquid, liquid products, opened replacement atomizer heads / coils, other consumable products, batteries, or drip tips.

How to initiate a return:

  1. Visit https://vapesix.returnly.com/ and follow the instructions to initiate a return
  2. Select the item(s) for return
  3. Select the reason for return
  4. Print out the USPS return label
  5. Carefully package the product for return in a padded USPS envelope or other protective packaging
  6. Ship the product back to us
  7. Upon receipt of the product, we will confirm the return and issue a refund or replacement, net of any pertinent charges

If you have other returns or issues you want to speak with us about, please contact us at sales@vapesix.com or call us at 213-797-5463

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